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iVoice Interactive Voice Response (IVR) for IBM i represents the foundation of our product line. iVoice for i delivers both inbound and outbound telephone self-service while providing complete flexibly of call script.
iVoice was built specifically for the IBM i to leverage both existing IT skills and advanced features of the platform. iVoice is a stable and feature rich IVR solution that offers rapid ROI, an easy voice script development environment, and solid reliability.
iVoice – Windows Host Solution (WHS) delivers both inbound and outbound telephone self-service for open Database environments. iVoice-WHS has the ability to connect to a wide a variety of database’s for interactive or batch based IVR services.
The iNspire Call Center Suite builds on the capabilities of iVoice IVR for IBM i. Like iVoice, iNspire has been designed exclusively for the IBM i and as such operate seamlessly with other IBM i base applications. iNspire will improve telephone service with calls as well as improve the efficiency of your call center staff by identifying callers through CallerID, routing callers based on skills within your call center and presenting customized screen pops to your call center personnel to handle calls with personalization and efficiency.
Our Computer Telephony Integration (CTI) software / services offering for IBM i provides a solution for those organizations who want to integrate existing telephone and call center systems with line-of-business applications on i for custom screen pops and data integration resulting in improved efficiency for call center personnel.