iMessaging Solution’s “Hosted” IVR (Interactive Voice Response) offering provides a reliable IVR solution that eliminates typical design, development and day-to-day operations associated with installing an IVR system on the premises. Rather than installing the IVR system with associated hardware, software and telephone system integration requirements in your facility, we build and operate the IVR environment at our hosted, state-of-the-art IVR, telecommunications & data center run by our exclusive partner. The center has been built from the ground up to ensure the highest availability so your callers have uninterrupted service.
In fact, we take care of the entire process for you from set up to operations. Our experienced staff will work with you to understand requirements and design IVR call flows that meet and exceed your business objectives. We will handle the application programming to build the applications and ready them for your final testing and approval. In addition, we run the system for you and are responsible for continuous uptime, necessary changes and systems maintenance indefinitely.
We have the ability to build virtually any IVR application, whether inbound or outbound calling, for any industry. If your requirements demand either real-time or periodic data exchange, our technical team will work with your team to design, manage and build the interfaces and implement the processes. In addition you’ll have access to web-based activity reporting for every call serviced by the system. You don’t even need to be concerned about toll free service because it’s included as part of your standard monthly billing.
iMessaging’s Hosted IVR is an excellent fit for clients with limited technical resources or who simply don’t want to manage another purpose-driven server environment. Furthermore, Hosted IVR allows your organization to “test the waters” with IVR at reasonable system and application set up fees and ongoing monthly billing.
We offer a select list of industry specific IVR applications and would be happy to talk with you about your custom application requirements. Generally, new applications can be set up in a matter of weeks.
To learn more about our hosted services, please contact us and we’ll help you scope your project and provide estimates for the project timeline and costs.