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iLink– Spring, 2002
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Table of Contents
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iMS
Quotable Spring, 2002: "I
never learn anything talking. I only learn things
when I ask questions."
— Lou
Holtz
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If
you are interested in obtaining more details about
any of the products or information contained in iLink,
please contact us. We are
interested in your comments and suggestions and would
like to incorporate them in future issues of iLink.
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Voice
Response Upgrade Incentives
| "The
conversion to iVoice™ was the smoothest
migration we've ever been associated with!"
— Customer
who recently upgraded to iVoice™
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iMessaging
is presently offering substantial financial incentives
and turnkey conversion services to our existing voice
response clients who are interested in migrating to
our latest and greatest interactive voice response
offering - iVoice™! We greatly value the loyalty
and support our RVSvoice and Missing Link customers
have shown us over the years, and we continually strive
to consider our clients' best interests in all we do.
In that spirit, we are proud to be able to offer this
program to our partners in success — our customers!
For
more information on this program, please contact our
sales team at your earliest convenience by calling
866-iMS-LIVE, or sending an email to info@iMessagingSystems.com.
Or, for details on the advantages and benefits of iVoice™ -
Advanced Interactive Voice response - click
here.
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Issue:
V5R1 and twinax support
There
has been some confusion regarding whether or
not IBM plans to discontinue twinax support in
V5R1. Twinax support is NOT being discontinued
in this release, and IBM has no immediate plans
to do so. Furthermore, all iMessaging products
are compatible with V5R1. No known problems exist
with RMSemail, RMSautomation, RVSvoice, ML400,
ML5250 or iVoice™.
However,
if you are using RFSfax, you may need to apply
the following PTFs from IBM: S102050, S1020009,
S101568, and S102059. The other known problem
is security-related. If the RFSfax controller
is not able to sign onto the AS/400 after the
upgrade, ensure that it has *ALLOBJ and *JOBCTL
authority.
For
more detailed information, please contact iMessaging
Customer Support at: 603-424-7788 or support@iMessagingSystems.com.
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Vernon
Harvey joins iMessaging Management Team
Experience
and Technical Innovation Mark His 18-year
Career |
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Vernon
Harvey was recently appointed iMessaging's
Vice President of Development. Vernon, a seasoned
and respected development professional with
over 18 years of experience in customer-focused
projects, will lead iMessaging's product development
activities.
Vernon
comes to iMessaging with an extensive background
in PC development, with particular orientation
towards front-end processors interfaced to
IBM midrange computers to enable advanced communications
solutions. After extensive study in Computer
Information Systems at the College of New Caledonia
in Prince George, British Columbia, Vernon
joined Rydex Industries and initially worked
on several projects involving PCs, the entire
range of IBM's System/3X line and, eventually,
the AS/400.
While
at Rydex, Harvey was the chief architect of
the company's first voice response product,
which featured an entirely speech-synthesized
voice. Subsequently, he produced later versions
of this system incorporating digitized speech
and Caller ID support. Vernon has been instrumental
in the development of a variety of other communications
systems involving email and facsimile, which
ultimately evolved into RMTi's RMSemail, RMSautomation
and RFSfax systems.
Karen
Sedlar, President of iMessaging Systems, says, "Vernon's
insights, business acumen and creative abilities
are a valuable addition to our management team.
We expect him to make important contributions
toward our short-term goals and future growth."
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 Exciting
new features are scheduled for the June,
2002 release of iVoice™ 2.01.0. This new version
will feature the following enhancements:
- Text-to-Speech
(TTS): iVoice™'s TTS quality has been
significantly enhanced with a new natural language
TTS engine from SpeechWorks. SpeechWorks, our speech
technology partner, has developed the Speechify
TTS engine using original work completed by AT&T
labs.
- Automatic
Speech Recognition (ASR):
Improvements in recognition reliability and accuracy
strengthen our ASR module from SpeechWorks. We
have worked closely with the SpeechWorks team over
the past six months to evaluate and incorporate
several upgrades to Speechworks ASR services.
- Operations:
iVoice™'s controller operations have been simplified
with the addition of a "configurable" option which
allows uploading, storage and synchronization of
iVoice™ voice files to the iSeries 400, thus
eliminating the need for voice file backup and improving
the speed in which a new or replacement iVoice™ server
can be brought online.
- Statistical
Reporting:
iVoice™ now offers a comprehensive "Call
Log Report" available on the iSeries 400. Now,
call tracking and iVoice™ usage can be monitored
easily through any iSeries 400 workstation.
- Dynamic
Redundant Takeover: Another operational improvement
to iVoice™, this feature allows a backup
(redundant) system to automatically begin answering
calls in the event that the primary iVoice™ system
fails. Dynamic Redundant Takeover, coupled with
iVoice™'s enhanced reliability configurations,
further strengthens the stability and reliability
of the platform.
- Conversion
Utilities: iVoice offers a set of programming
tools to assist in the migration of existing RVSvoice
programs to the new iVoice™ API programming
model.
Click
here for more information on iVoice™.
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As
the name implies, ASR is the ability of a machine to
recognize human speech. ASR is typically segmented
into 'Continuous' and 'Discrete' speech. Continuous
speech refers to naturally spoken words, phrases and
sentences. Continuous speech means speaking fluidly,
without pauses between words. Alternatively, discrete
speech refers to an isolated work, spoken as an individual
command, such as "balance" to retrieve your account
balance from the system.
With
speech recognition, a signal-processing module takes
digitized speech samples and converts them into a series
of patterns. These patterns are then compared to a
set of stored models that have been constructed from
the knowledge of acoustics, language and dictionaries.
Increasingly, sophisticated algorithms, analysis tools
and recognition methods are used to improve the recognition
accuracy.
If
you would like more information regarding ASR or a
free copy of our Speech Recognition primer, please
send an email to info@iMessagingSystems.com or
call us at 866-iMS-LIVE.
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