iMessaging Solutions Site Map
PRODUCTS
RESOURCES
- Podcast Directory Listen to recent news and updates from iMessaging Solutions. iMS Podcast RSS feed.
(More info)
- White Paper: "I Can Do All That with Telephony?" This white paper offers examples of how interactive telephony services have enabled innovative functionality in business applications running on the IBM i while reducing overhead in industries such as Finance, Insurance, Healthcare, Transportation, Government, Utilities, Manufacturing and Distribution.
- White Paper: "The Open All-In-OneTelephony Platform." This white paper explains how an open integration strategy on IBM System i allows companies to seamlessly integrate business applications,data and telephone Solutions to improve company operations and service.
- White Paper: "Voice Response in an AS/400 World — Charting Applications and Return on Investment." This white paper explains what IVR is and how it works, as well as what the future holds for voice response Solutions. In addition, we describe how IVR is used in various industries and we present an ROI analysis for each instance.
- Article: Personalization of Customer Service… Affordable computer telephony integration (CTI) can help organizations deliver better customer service. By Audrey Nixon, iMessaging Solutions — published 4/26/05 MC Showcase Online
- Article: The introduction of iNspire was covered on IT Jungle… click here to read their coverage of iNspire. "In most organizations there are silos that separate the resources applied to data assets and those that are applied to telecom. Therefore it is not surprising that the two sides do not understand one another well. The goal of call center technology is to merge the resources of these two departments so that customer service is enhanced through efficiencies gained by data accessibility. One of the prominent companies doing this in the iSeries market is iMessaging Solutions..." Published 4/19/05
- Review: iVoice™ made eserver Magazine iSeries Edition's Honor Roll!
Don Rima gave it a 3.850 score (out of 4), stating: "KICK THE TIRES: Absolutely. This is a good way to answer many of your potential customer-service questions without answering the phone." Click here for Don's complete review.
- Webcast: 04/05/05 — How Computer Telephone Integration (CTI) and Interactive Voice Response (IVR) are being deployed in iSeries shops to enhance customer service practices and ensure cost-effective use of technology.
Duration: 40 minutes.
- Flash Presentation: iNspire delivers all the features and benefits of the iNspire solution in a package designed specifically for System i IP Telephony environments. Learn more about iMessaging's telephony solutions with our animated presentation.
Duration: 2 minutes.
- 01/27/2009 —iMessaging Brings Native Telephony Integration to IBM Clients and ISVs...
- 10/17/2007 — VAI Integrates iMessaging Solutions’ Telephony Features with S2K Software Suite to Streamline Operations and Improve Customer Service...
- 05/01/2007 — iMessaging adds SIP to iNspire Call Center Suite for System i...
- 05/01/2007 — iMessaging Introduces All New Partner Programs...
- 01/2007 — From IBM Solutions Magazine, read what Karen Sedlar, CEO of iMessaging Solutions, and other CEO’s from leading System I solution vendors are saying about the future...
- 10/20/2006 — iMessaging Solutions appoints Karen M. Sedlar as CEO...
- 10/2006 — iAgent, iMessaging's CTI Solution, is Recognized with iSeries NEWS Magazine's Readers' Choice Award...
- 08/22/2006 — iNspire Call Center Suite™ Adds myView™ for Managers...
- 08/07/2006 — iMessaging's iVoice Receives iSeries News Magazine's Readers' Choice Award...
- 02/22/2006 — iNspire Call Center Suite™ Adds Support for Spectrum Wallboards...
- 01/04/2006 — iAgent Directed Dialer Latest Enhancement to iNspire Call Center Suite™...
- 04/11/2005 — iMessaging Solutions, Inc. unveils the iNspire Call Center Suite™...
The introduction of iNspire was also covered on IT Jungle… click here to read their coverage of iNspire.
- 06/03/2004 — iMessaging Solutions, Inc. recently received an iSeries NEWS Apex Award for the iVoice™ Interactive Voice Response Solution...
- 05/03/2004 — NEW iVoice - Agent Integrator™ software module provides telephony tools for call routing and screen pops...
- 02/03/2004 — iVoice™ Obtains iSeries ServerProven Status...
- 12/10/2003 — iVoice™ 2.03.0 Delivers Caller Interaction Improvements with Text-to-Speech and Speech Recognition Advances...
- 07/14/2003 — iMessaging Solutions Signs Agreement to Migrate Customers with RFSfax Servers to Quadrant Software Fastfax Family of Products...
- 11/29/2002 — Speech Improvements and Reporting Highlight iVoice™ 2.02.0 Release!
- 6/17/2002 — iVoice™ 2.01.0 Release Provides Enhanced Speech Recognition and Speech Synthesis Support, Along with Other Operation Improvements
- 3/1/2002 — Vernon Harvey, experienced developer and product architect, joins iMessaging management team. Harvey brings over 18 years of experience to iMessaging...
- 9/25/2001 — iMessaging Solutions Significantly Strengthens IVR Offering to the AS/400 Community. iVoice™ 2.00.0 to debut at COMMON, Minneapolis.
- 9/6/2001 — iMessaging Solutions and Composit Communications Enter Marketing Agreement. iMessaging to provide maintenance to Composit DOS customers.
- 4/16/2001 — iMessaging Solutions, Inc. Purchases the Business Operations of RMTi. Merges Personnel with Major Competitor, Missing Link NA, Inc.
- Dietz & Watson — iNspire Call Center Suite™ aids gourmet deli product manufacturer in meeting increased call center activity.
- William B. Meyer, Inc. — Managing and scheduling deliveries is easier for both their call center staff and their customers with the flexible communication system provided by iNspire Call Center Suite™.
- Old Dominion Freight Line, Inc. — A switch from UNIX IVR to iVoice™ allows OD to develop their own applications and offload over 1,000,000 calls annually!
- PHE, Inc. — Host-control capability of iVoice™ helps PHE manage calls for multiple divisions, make script revisions in-house and realize tremendous cost savings.
- Community Health and Counseling Services (CHCS) — iVoice™ eliminates need for Aides to return to office to submit paper-based clinical documentation and payroll data.
- Allied Beverage Group — Upgrade to iVoice™ more than meets the salesmen's order entry needs and saves Allied a significant amount of money.
- Pacific Specialty Insurance Company (PSIC) — iVoice™ allows insurance policy holders to obtain information and make payments over the phone — and provides rapid ROI to PSIC!
- ista North America — ista utilizes a single iVoice™ IVR system to provide account service information to customers from IT stations on both the east and west coasts.
- City of Independence, Missouri — iVoice™ was installed to allow the city's 115,000+ utility customers the option of checking their account information over the telephone at any time of the day or night.