Other Readings

Converging Voice and IBM i Business Applications: A Practical Approach.
Click here to request a PDF of the white paper, "Converging Voice and IBM i Business Applications: A Practical Approach." This white paper lays out best practices and proven strategies for taking the first step towards converging voice and IBM i data with affordable voice integrations that provide a real-time link between your existing telephony system and IBM i business applications.

I Can Do All That with Telephony?
Click here to request a PDF of the white paper, "I Can Do All That with Telephony?" This white paper offers examples of how interactive telephony services have enabled innovative functionality in business applications running on the IBM i while reducing overhead in industries such as Finance, Insurance, Healthcare, Transportation, Government, Utilities, Manufacturing and Distribution.

The Open All-In-One Telephony Platform
Click here to request a PDF of our latest white paper, "The Open All-In-One Telephony Platform." This white paper explains how an open integration strategy on IBM System i allows companies to seamlessly integrate business applications, data and telephone solutions to improve company operations and service.

Voice Response in an AS/400 World
Click here to request a PDF of our white paper, "Voice Response in an AS/400 World — Charting Applications and Return on Investment." This white paper explains what IVR is and how it works, as well as what the future holds for voice response solutions. In addition, we describe how IVR is used in various industries and we present an ROI analysis for each instance.

Psych! Don’t Just Send Callers to the Website…
Click here to read about this common IVR pitfall. Learn how to avoid user frustration by providing greater functionality within your IVR system. — by Susan L. Hura, Ph.D., founder and principal at SpeechUsability

Thirteen perspectives on IT
Click to read what CEOs from leading System i solution vendors think about the future of the market. Karen Sedlar, CEO of iMessaging Systems, is featured in this edition of TechVision from IBM.