IVR and Agent Integration Solutions for the System i
Superior Customer Service!
There are many call center solutions on the market today, but only one designed exclusively for the System i — iNspire™. The iNspire solution leverages the power, flexibility and reliability of the System i to deliver a cost-effective call center solution that is entirely managed and controlled from the “i”.
iNspire delivers SELF-service functions to:
- Off-load mundane, repetitive tasks from agents, allowing them to focus on added-value calls.
- Provide faster service to callers because they do not need to wait for an available agent.
- Extend telephone service beyond normal business hours.
- Service outbound calling requirements through automated outbound dialing capabilities.
iNspire delivers FULL-service functions to:
- Improve agent productivity with directed dialer services and Click-to-Call.
- Manage callers who want to speak with a live agent through the ACD queue with music on-hold and status messages.
- Route callers to agents who are ready, available and have the skills to service customer calls.
- Deliver customer screen pop to agents just prior to call delivery providing agent with pertinent information to add efficiency and personalization to each call.
The iNspire™ solution features:
iVoice™ Call Management Server
- Interactive Voice Response
- Automated dialing
- Call Routing
- Text-to-Speech
- Speech Recognition
- Inbound/Outbound
iAgent™ Agent Integration
- Screen Pops with Call Delivery
- Directed Dialer
- ACD Queue
- In-queue Status Messages
- Music On-hold
- PlaceHolder in Queue
- Click-to-Call
iNspire Pricing
iNspire pricing is based several factors including the number of telephone lines to support, the number of agents in your call center as well as several other factors. To begin the process of understanding your environment and developing an accurate estimate, please complete this form. We will respond to you within 2 business days. If you require more immediate assistance, please contact us, toll-free, at 1-866-iMS-LIVE (1-866-467-5483) or at 603-424-8555.
