iMessaging News

For Immediate Release

iVoice™ 2.03.0 Delivers Caller Interaction Improvements with Text-to-Speech and Speech Recognition Advances

iVoice 2.03.0 delivers great improvements

MERRIMACK, NH (December 10, 2003) — iMessaging Systems, Inc. announces the release of iVoice™ Version 2.03.0, interactive voice response for the iSeries (AS/400). With version 2.03.0, iVoice™ dramatically improves its ability to provide a truly interactive experience to callers. "The goal of iVoice™ is to provide callers with the information they need, quickly and easily, while making their experience as human-like and interactive as possible," notes Rich Ollari, iMessaging Marketing Manager. "With 2.03.0, I believe people will be very surprised at just how far speech recognition and speech synthesis, and therefore the callers’ interactive experience, have progressed."

iVoice™ 2.03.0 Text-to-Speech improvements further extend dynamic, on-demand computer generated speech, as follows:

Improved speech quality and clarity with the addition of a new version of the SpeechWorks Speechify Text-To-Speech engine.
iVoice™ now offers our customers a preference of which Text-to-Speech voice performs best in their environment with the addition of selectable “voices”. Quality improvements for the male and female voices for both English and Spanish, along with the addition of the "Javier" voice, complete this effort. Javier is the latest addition to the voice selections and is a Mexican Spanish voice in the male gender.

iVoice™ Automatic Speech Recognition (ASR) advancements improve the system’s ability to work in a more interactive environment through caller “voice” commands, as follows:

iVoice™ now includes ASR support for Spanish as well as English, thus improving and broadening iVoice’s™ audience and interactive capabilities.
With the addition of function keys, iVoice™ further enhances the conversational capabilities of the system. This feature gives iVoice™ the ability to recognize certain "special keywords" during any ASR command. For example, iVoice™ can recognize a keyword such as "agent" during any ASR interaction and the caller will be immediately transferred to a live agent. Up to 10 function keys and/or keywords may be defined.
iVoice™ ASR now supports alphanumeric recognition for applications requiring numbers that include both digits and alphabetic characters.

Other improvements include:

The iVoice™ runtime program has been improved to provide a more secure network environment.
The iVoice™ prompt message recorder features an improved interface with ease-of-use features such as the ability to view prompts in sorted format and a place keeper that remembers the language and last prompt used during a previous recording session.
The iVoice™ runtime program has been improved to offer greater flexibility and control regarding how iVoice™ responds to a call when the iSeries 400 is not available. The most requested of the new settings allows iVoice™ to play a custom voice prompt indicating the system status and other important information.

For the complete iVoice™ 2.03.0 release, send a request to support@iMessagingSystems.com.