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For Immediate Release
iMessaging Systems significantly strengthens IVR offering to the AS/400 community
iVoice™ 2.00.0 to debut at COMMON, Minneapolis
Merrimack, NH —- September 25, 2001 — iMessaging Systems, Inc., a premiere provider of "host-controlled" interactive voice response, email and facsimile solutions to the AS/400 (iSeries) market, announced today the latest release of its flagship interactive voice response (IVR) offering, iVoice™. With release 2.00.0, iMessaging significantly strengthens and enhances its IVR offering to the AS/400 community and its commitment to v-commerce solutions. iMessaging will formally launch iVoice™ at the upcoming COMMON conference in Minneapolis, Minnesota, from October 21 through 23, 2001.
IVR technology provides a means for anyone with a telephone to communicate with a computer to access and deposit information. In effect, the IVR system engages in an "interactive" dialog with the caller. New and advanced features of IVR, such as 'speech recognition', are increasingly making these interactive conversations more natural and useful.
Karen Sedlar, president of iMessaging Systems, states, "The latest version of iVoice™ provides the reliability and advanced feature set required by the progressive telephony market. We have found that the demand for voice applications has re-ignited following the post-Internet explosion of the last three years. Now, we see our clients and prospects refocusing on effective ways to serve their entire customer base. IVR is again emerging as a key communication vehicle which is complementary to many of the Internet service strategies developed over the last few years."
Users of iVoice™ version 2.00.0 will benefit from an extended array of features and system enhancements, including:
- Host connectivity via native TCI/IP - Now, iVoice™ communicates with the AS/400 (iSeries) via cost-effective and reliable TCP/IP connections (either Ethernet or Token Ring) without the need for ancillary communication programs.
- CallerID is fully supported allowing iVoice™ to collect and identify callers. (Note: CallerID support must be available by local carrier.)
- Text-to-Speech - This allows iVoice™ to "speak" strings of textual database information through computer-generated speech. Text-to-Speech is particularly useful when digital recording is impractical, such as in a large database of city names.
- Automatic Speech Recognition - Callers can interact with the system by talking rather than using the touch-tone telephone. Automatic Speech Recognition benefits your callers by providing a more natural and conversational interaction with the caller.
- Support for both analog and digital telephone interfaces.
- Enhanced reliability configurations for mission critical applications.