iMessaging News

For Immediate Release

iMessaging's iVoice Receives iSeries NEWS Magazine's Readers' Choice Award

Merrimack, NH August 7, 2006 – iMessaging Systems' iSeries solution for telephone self-service, iVoice, has received a 2006 Readers' Choice award from the largest iSeries publication in the country, iSeries NEWS Magazine. iVoice was noted for it's ease of deployment and customizability.

Readers' Choice

iSeries NEWS Magazine senior product editor, John Ghrist, describes iVoice as a call management server with IVR services that allows any telephone user to communicate and share data with the iSeries. Call management capabilities include automatic call distribution, call routing, screen pop functions and support for advanced IVR services. It handles many routine call types without requiring human intervention.

iVoice's Readers' choice nomination was submitted by Jerry Craig, Information Solutions Director at PHE, Inc., who states, “This is a great IVR system for use with the iSeries. We're able to create our own RPG applications in situations where previously the products required learning a new scripting language or necessitated the use of a business partner to create the applications."

iVoice enables PHE's customers to place orders, check order status and perform other functions via touch-tone dialing and automated speech recognition. If the system can't understand a customer because of inflection, accent, or speech difficulties, it automatically routes the caller to a human operator.

PHE was particularly pleased with the speed and smoothness of its iVoice system's installation. The time span from approval of the contract to "going live" was only six weeks, despite six custom modifications to the system.

"I highly recommend this system for anyone who wants to make their iSeries remotely accessible to customers and sales reps by telephone," Jerry Craig enthuses. "It works great."

About iSeries NEWS Magazine


iSeries NEWS Magazine boasts more than 75,000 iSeries Network members, making it the publication with the largest circulation in the iSeries market. Their Readers' Choice awards were started in 2005 as a way to profile commercially available software solutions that have considerably helped iSeries shops. Readers nominate software products that have bailed them out of a jam, saved them significant time in carrying out a previously laborious task, or provided good return on the investment by helping streamline one or more business processes.

For more information on the iVoice, click here, or email to info@iMessagingSystems.com.

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