iMessaging Systems Podcast

This writing will focus on telephony functions that are used to improve customer service. For example, interactive voice response, or IVR, is a self-service technology that allows a telephone call to communicate interactively with a computer to retrieve or submit information from or to a database. Along with IVR, the ability to connect the caller or called party with a “live” agent delivers a personal level of service when self-service is just not enough. We’ll look at some applications across industries as diverse as Finance, Insurance, Healthcare, Transportation, Government, Utilities, Manufacturing and Distribution.

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Today, iMessaging Systems is announcing its entrance into the VoIP market with the formal release of a SIP-enabled version of iMessaging’s popular iNspire Call Center Suite™ for the all-in-one System i business computing platform…

 iMessaging adds SIP to iNspire Call Center Suite for System i: Play Now | Play in Popup | Download

Today, iMessaging Systems is announcing a new Telephony Integration Program “TIP” for System i application providers (ISV’s) as well as lucrative Reseller and Referral programs for IBM Business Partners…

 iMessaging Introduces All New Partner Programs: Play Now | Play in Popup | Download