News & More
CUSTOMER TESTIMONIALS
PRESS RELEASES
01/27/2009 —iMessaging Brings Native Telephony Integration to IBM Clients and ISVs... READ MORE
PODCASTS
Listen to recent news and updates from iMessaging Solutions. iMS Podcast RSS feed.
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WEBCASTS
04/22/09 — Special Web Debriefing: Smart Voice Integrations on IBM i: How to innovate, empower users and cut costs with IBM's Michael Rousseaux (WW Strategy & Solution Manager, Collaboration Technologies) and iMessaging's Karen Sedlar (CEO).
Duration: 50 minutes.
04/05/05 — How Computer Telephone Integration (CTI) and Interactive Voice Response (IVR) are being deployed in iSeries shops to enhance customer service practices and ensure cost-effective use of technology.
Duration: 40 minutes.
WHITE PAPERS
Click here to request a PDF of our latest white paper, "Converging Voice and IBM i Business Applications: A Practical Approach." This white paper lays out best practices and proven strategies for taking the first step towards converging voice and IBM i data with affordable voice integrations that provide a real-time link between your existing telephony system and IBM i business applications.
Click here to request a PDF of our latest white paper, "I Can Do All That with Telephony?" This white paper offers examples of how interactive telephony services have enabled innovative functionality in business applications running on the IBM i while reducing overhead in industries such as Finance, Insurance, Healthcare, Transportation, Government, Utilities, Manufacturing and Distribution.
Click here to request a PDF of our latest white paper, "The Open All-In-One Telephony Platform." This white paper explains how an open integration strategy on IBM System i allows companies to seamlessly integrate business applications,data and telephone Solutions to improve company operations and service.
Click here to request a PDF of our white paper, "Voice Response in an AS/400 World — Charting Applications and Return on Investment." This white paper explains what IVR is and how it works, as well as what the future holds for voice response Solutions. In addition, we describe how IVR is used in various industries and we present an ROI analysis for each instance.
Once the form is submitted, the white paper will be emailed to you within 24 hours.
ARTICLES/REVIEWS
Psych! Don’t Just Send Callers to the Website…
Read more about this common IVR pitfall. Learn how to avoid user frustration by providing greater functionality within your IVR system. — by Susan L. Hura, Ph.D., founder and principal at SpeechUsabilityi On Business Success Story: MESVision and iNspire…
click here to read how MESVision providers and patients are better connected with telephony solutions from iMessaging Solutions — from the Winter 2008 edition of IBM Solutions Magazine