iNspire– Benefits
The iMessaging Systems solution suite for telephony, named iNspire™, represents a unique approach to the control and management of telephone services. The iNspire solution is unique because it is natively controlled on the System I, thus leveraging the benefits of the platform and your IT staff's technical knowledge base.
What is System i control?
iNspire was designed as a solution for the System i (originally called the AS/400) rather than a solution ported from another environment and retro-fit to run on the System i. Our development team is made up primarily of System i professionals and our desire was to bring a solution to market that gave System i programmers easy-to-use tools to manage telephony services within their core base of knowledge. That base of knowledge of course is the System i and native languages like RPG, COBOL and JAVA – skills sets your programmers already possess. As a result, iNspire was created specifically for System i shops that want to integrate telephony services into existing applications or create new telephony elements.
iNspire is a comprehensive set of System i-based APIs and software that developers use to build telephony call flows and telephony components into existing System i applications. The iNspire APIs provide a high-level interface that insulates programmers from dealing with specific telephony elements, allowing them to focus on building telephony-based solutions. Our “i” centric design provides you with the control to integrate telephony functions where you need them. In short, iNspire is a flexible system designed to adapt to your business processes, rather than a system that requires that the business adapt to it.
So, how does System i control help my organization?
Well, System i control can mean different things to different people.
For your development team > iNspire’s System i control means that programmers work in native System i languages and environments to integrate telephony into your applications. No complex telephony-specific languages are needed. No lengthy learning curve or integration with other platforms is required. With iNspire, System i developers learn the iNspire APIs and a few basic telephony coding techniques and they are ready to go.
For IT management > iNspire delivers a cost-effective solution that can be managed with skills already available on your IT team. Because of iNspire’s unique design your organization can develop and manage the entire implementation without the need for costly consultants. Of course, iMessaging offers a full complement of implementation services that you can employ as needed, but iNspire is designed to provide you with the control to update and manage the system independently of costly 3rd party vendors.
For call center representatives > iNspire integrates directly within applications that your call center staff is familiar with, so inspire becomes an extension of their System i application rather than an entirely new system to learn. With other solutions, the call center agent may have to learn a variety of new techniques to log on to the system, control calls and control their status. With iNspire, these functions are simply blended in to their existing screens to ease transition. A single System i log-on and they’re off and running…ready to focus on their job – servicing callers' needs!
For call center supervisors > iNspire provides supervisors with a variety of useful data from any authorized System i screen. For example, real-time visibility to information such as the call queue, agent activity and detailed reporting are all available to System i users. iNspire provides standard call reports that meet most users needs, however at times a different report format is needed. Because iNspire maintains all call center data on the System i, the data can be manipulated and presented in just about any required format.
For operations staff > As a solution that is based on the System i, iNspire applications and data are System i resident, meaning all iNspire data and applications are saved with normal periodic back-up routines. The majority of iNspire operations are serviced through System i facilities. There is an iNspire telephony control that services the system, able to communicate with the call and route calls, however the controller appliance is a passive system which is managed through System i controls. The overall design makes daily operations of iNspire a straightforward task that is simply another System i function.