Telephony Environments
As a solution designed with the System i client in mind, it is important that iNspire solutions make interfacing to telephony services a simple task. iNspire accomplishes this by providing a high-level interface through our APIs. Our APIs deliver the telephony functions to System i developers without the need to understand the complexities of back-end telephony. For example, iNspire insulates the developer from the considerations of a T1 PRI interface versus a VoIP SIP interface. Again, programmers concern themselves with meeting the requirements of the business process while iNspire takes care of the telephony specifics.
With that in mind, iNspire is available for 3 distinct telephony environments:
- System i IP Telephony (3Com)
- Other IP Telephony vendors (VoIP)
- Traditional telephone systems (PBX’s)
System i IP Telephony (3Com):
Through a cooperative effort between IBM and 3Com, iMessaging is working to certify iNspire as a native System i IP Telephony solution. iNspire uses industry standard SIP (session initiation protocol) to interface directly with 3Com telephony services on the System i. iNspire delivers all the features and benefits of the iNspire solution in a package designed specifically for System i IP Telephony environments.
Click here to view our webcast explaining the positioning of iNspire for System i IP Telephony
Click here to view our flash demo (2 minutes)
Go to iNspire features page: including iVoice IVR, Screen Pops, Dialing, Full Call Center Capabilities and Click-to-Call
Other IP Telephony vendors (VoIP):
iNspire also provides interoperability with any SIP-compliant VoIP telephony environment. Again, the same features and benefits are available to any System i customer who is using other VoIP environments. If your telephony solution is not SIP compliant, we can often integrate through the many gateway solutions available on the market today. Please contact us for details. info@imessagingsystems.com
Go to iNspire features page: including iVoice IVR, Screen Pops, Dialing, Full Call Center Capabilities and Click-to-Call
Traditional telephone systems (PBXs):
iNspire was originally designed for operation with any telephone system PBX through either an analog or T1 connection. iNspire supports analog lines for basic implementations and T1 PRI for implementations with greater line requirements. In fact, most of our customers are still using traditional telephone systems for the majority of their call needs. Additionally, iNspire can connect directly to the telco in certain circumstances.
Go to iNspire features page: including iVoice IVR, Screen Pops, Dialing, Full Call Center Capabilities and Click-to-Call