iMessaging News
For Immediate Release
iAgent, iMessaging's CTI Solution, Is Recognized with iSeries NEWS Magazine's Readers' Choice Award
Merrimack, NH October, 2006 – iMessaging's iAgent, the CTI agent integration component of their iNspire Call Center Suite™, received the October, 2006 Readers' Choice Award from iSeries NEWS Magazine.
Readers' ChoiceRic Piecuch, IS Manager at MESVision (Medical Eye Services) submitted the nomination of iAgent for this award. Originally, MESVision purchased iNspire to replace their IVR application that was no longer supported by the manufacturer. After iNspire and iVoice were decided on, Piecuch and his team began exploring solutions to other outdated customer service tools. They needed to look no further than iAgent, the iNspire component that encompasses the agent integration module.
According to Piecuch, the iAgent solution "is seamless from the beginning to the end of the call." iAgent completely integrated with their iSeries applications. If a caller is in the iVoice system and needs assistance, the caller, along with their information, are transferred to a call center agent who receives a customized screen pop. iAgent gives agents the information and flexibility they need to do their job more effectively and efficiently.
Training for the MESVision team involved one week for programmers, who "picked it up right away." The call center staff needed about two weeks of training to come up-to-speed and proficient on the new system.
For more information on the iAgent, click here, or email to info@iMessagingSystems.com.