iMessaging News
For Immediate Release
iNspire Call Center Suite™ Adds Support for Spectrum Wallboards
Merrimack, NH February 22, 2006 – Today, iMessaging Systems announced a strategic alliance and reseller agreement with Houston, TX based Spectrum Corporation. Spectrum is a globally recognized organization specializing in reporting, analytics, and display technologies for the contact center. Spectrum’s line of LED Wallboards provide call center personnel with visibility to key information regarding call center performance.
With today's announcement, iMessaging continues to deliver its promise of developing the iNspire Call Center Suite™ into the leading call center solution for the iSeries/i5 market. This arrangement brings Spectrum's line of wallboards to iMessaging's call center clients. The integrated solution is available today.
Integration of Spectrum's Wallboard is provided through Spectrum's Ultra-Link Express software solution and iSeries/i5 ODBC. Ultra-Link Express is a powerful real time software system that gathers information from iMessaging's iSeries/i5 based iNspire Call Center Suite and distributes selected data elements to the Spectrum LED Wallboards. The system offers flexibility in displaying data elements, alerts, and custom messages to the entire call center thereby increasing awareness and focusing work activity to accomplish team goals.
"The integration of the Spectrum line of Wallboards with iNspire delivers yet another key element to our longer range goal of developing the iNspire Call Center Suite into the leading iSeries/i5 solution on the market. This development is a direct response to our customer driven approach to enhancing our call center solutions. As well, we are excited about working with Spectrum Corporation - a respected firm and a clear leader in the field," notes Rich Ollari, iMessaging’s Product Manager.
Dan Boehm, VP Sales and Marketing for Spectrum Corporation states, "We are excited about our new relationship with iMessaging Systems. Along with a terrific and dynamic product line, we appreciate their professionalism and commitment to service. Our two product lines compliment each other very well and will provide real time actionable intelligence to our mutual customers."
About Spectrum Corporation
Headquartered in Houston, Texas, Spectrum Corporation is a globally-recognized solutions provider to telecommunications industry. Since 1971, Spectrum has consistently been an innovative leader offering total solutions, from data collection to the latest in display technologies. Some of the many products and services offered by Spectrum include: real time and historical data-collection software such as Ultra-Link, state-of-the-art display devices and integration/installation services. Spectrum supplies software and display devices to report on critical information and database statistics from virtually any data source for intelligent organizations worldwide. For more information, visit www.specorp.com.
For more information on the iNspire Call Center Suite™, click here, or email to info@iMessagingSystems.com.